I received a faulty item, what should I do?Updated a year ago

"If one of our products does not meet your expectations upon delivery, or if during its lifetime does not live up to the demands placed upon it, please return it to us for repair, replacement or refund. If the problem is our fault then we will do this to your satisfaction. If it’s your fault then we will help out the best we can."

Our reputation has been built on looking after our customers and we stand by our Alpine Bond.

If something is wrong or you need any help or advice with any of our products or deliveries, then please let us know by choosing one of these options:

1. Phone Alpkit Customer Service on 01773 417007. We have a dedicated Sonder phone line on 01773 417006.
2. Open a Live Chat
3. Call in at any of our stores open 7 days a week.
4. Email us using the contact form in our support centre.