What is the Accident Replacement Scheme?Updated 3 months ago
There is nothing like nice shiny kit to make you feel superhuman; however, sometimes mysterious powers intervene, your well-meaning gran bleaches your down sleeping bag, or you reverse over your new carbon rims.
We have all been there, but that doesn't make it any easier to stomach.
Our accident replacement scheme was created to soften the blow of accidental damage to your beloved Alpkit products. If a product is beyond repair, we will offer you a discount on a new replacement item.
- Up to 50% discount within the first month
- Up to 30% discount within 1 – 6 months
- Up to 20% discount within 6 - 24 months
- Up to 10% discount within 24 – 36 months
We determine the scale of the discount, and you must send the product back to us so that we know it is out-of-circulation.
- Damage from normal wear and tear does not apply.
- The cost of returning your damaged goods is at your expense.
- It is your responsibility to ensure the goods arrive with us.
- Please make sure returned items are clean and safe for transport.
- You must provide proof of purchase (such as your order number or email receipt). The replacement offer applies to the original owner only.
- Our decision on whether a claim is genuine is final.
- Damage sustained from normal wear and tear does not apply.
- We will determine the value of this accident replacement discount.
- The discount can only be used on the same product - or in the event of an item being out of stock - a like-for-like product and solely for the purpose of the accident replacement.
- The discount can only be applied on the full retail price and not on top of any other discounts or promotions running.