ORDERING & PAYMENT

Everything you need to know before placing an order.

How long will it take to receive my order?

We can get your order to you the very next day. Find out what delivery options we have for your location.

How do I track my order?

Have peace of mind and track your order from despatch to delivery. Track your order from email or your Members Rewards account.

Where will my order come from?

Our warehouse is on the edge of the Peak District, but occasionally, stock may be located in stores. When this happens you will receive multiple shipments. Find out more.

Where is my bike?

Our Sonder bikes are built to order in the UK. Find out how to check the progress of your build.

How do I cancel or change my order?

There is something wrong with my order, what should I do?

If something is wrong with your delivery please let us know so we can get you back on your adventure as quickly as possible.

I received a faulty item, what should I do?

Please get in touch so we can trouble shoot. If we are unable to get you sorted at home you can use our free returns address or return if store if its more convenient for you.

Where can I view my order history?

View your order history by creating a Members Rewards Account. As well as seeing your order history you will also find all the products you have purchased.

What are Pre Orders?

Leave your Britishness aside, this is your opportunity to jump the queue. Look out for the pre order date on each of these products as this is the date we expect to despatch it.

Do you offer bulk discounts?

If you are bulk ordering 10 or more of one product, then we can offer you our bulk discount, passing on what we save on postage, processing and despatch. 10% off 10+ of a product.

How do I make a complaint?

We are a small company so we guarantee you will get listened to. Get in touch online, by phone or in any of our stores.

What payment options do you offer?

Credit / Debit Cards. Visa, Mastercard, AMEX. Fast Payments. Apple Pay, Google Pay. Finance. We offer finance options through Klarna and V12 Retail Finance which let you choose to repay in monthly instalments up to 36 months (14.9% APR) on eligible p

When will you be back in stock?

Our webstore has visibility of stock across all our locations but from time to time you will find a product you need is sold out. Here is what you can do about it. Request a back in stock alert. Click on the sold out option to request a stock alert b

Can you deduct VAT from my order?

VAT is a common tax included in the price of goods and services in the UK, but for sales outside the country, this tax doesn't apply. As a UK-based business ourselves, we don't charge VAT (Value Added Tax) on these transactions. We redirect these sav

How long is the sale on for?

Keep an eye on our social channels for end of sale notices. In the meantime, get your orders in as stock levels can vary and we wouldn't want you to miss out!

Do you do student/NHS/Military/bluelight discount?

We aim to keep our prices low to everyone, all the time. Our products tend to be approximately 1/3 lower than equivalent products by competing brands. However, this means that we are unable to offer further discount to particular individuals or group

What do I do next with my repair/wash order?

How to send us your item. Alpkit RepairsFormer ChapelHolyhead RoadBetws-y-CoedGwyneddLL24 0BW. Take advantage of our free postage service:. How to send us your item. Alpkit Wash Service100 Lake RoadAmblesideLA22 0DB. Take advantage of our free postag

Can I use more than one discount at once?

We only accept one discount code per transaction, so if you wanted to use this in conjunction with a Members Reward Code, this would not be possible.

Where can I find the dimensions/stats?

All dimensions and sizes/stats for our products can be found by clicking the Features tab directly below the initial description. If something you're looking for isn't listed, get in touch with with our support team via:. Live Chat. Phone: Alpkit 017

How do I change my Password?

If you need to reset your password, please log out of the page, and before logging in select ''I have forgotten my password'', where you'll be emailed a password reset link, Should this not solve the issue, Please contact us at ''[email protected]''

Can I collect my order in store?

I'm afraid we don't offer click and collect, however if you'd like, you can call the store, and ask that they hold the stock you seek aside, and pay on collection! All store numbers can be found at the bottom of our website!