We’ve been sponsoring people to go nice places, do good things since the early days. Find out how you can get involved.

We&#x2019;ve been sponsoring people to go nice places, do good things since the early days. It properly fills us to the brim with outdoorsy joy to see people doing cool stuff with our kit: dragging it up mountains, down rivers and over the edge of the horizon.Go Nice Places, Do Good ThingsIf what you&#x2019;re doing inspires us to start planning our next trip and get us out the door, then it&#x2019;ll probably get our customers excited about all the cool things they can do with our kit, too. We help you go nice places, do good things, and you help inspire our customers to do the same &#x2013; it&#x2019;s pretty simple really.But you can give us a hand too. The people we sponsor often test prototypes through a season of hard use and help our Design team refine our products. We often get approached to make custom designs for trips too &#x2013; something we can do fairly rapidly with our UK factory team&#x2019;s expertise. If we think there&#x2019;s demand, many of these custom builds end up as products on general sale.We&#x2019;re not necessarily interested in the toughest or the longest challenges (although that gets us pretty fired up too), you might just be on the hunt for pure and simple Type 1 fun.Maybe you&#x2019;re looking for a race, event or adventure sports festival sponsorship. Maybe you&#x2019;re missing and mashing the different activities we love into something entirely new. Anything that gets our outdoorsy neurons firing with possibilities is something we want to hear about.You don&#x2019;t have to be the world&#x2019;s best blog writer or photographer (we&#x2019;ve got keyboard and photoshop monkeys who can polish that up), but we do want to see and hear what you&#x2019;re up to so we can share it with the Alpkit family. Maybe you make really snappy short films or absorbing podcasts. However you choose to tell them, we want to hear your stories.There are no applications, clauses or small print here &#x2013; the only contract is a mutual enthusiasm for fun and adventure in the great outdoors. Tell us what you&#x2019;ve been up to, what you are up to and what you&#x2019;re planning. Tell us how you can push our gear to its limit.We&#x2019;re people people: we don&#x2019;t like mass emails; we like swapping tales over a steaming pot of coffee. The only interview you&#x2019;ll have to pass is getting Col to grin from ear to ear or filling Sam&#x2019;s brain full of questions.Contact us by email at <a data-fr-linked="true" href="mailto:sponsorship@alpkit.com">sponsorship@alpkit.com</a>.Other ways we can support you...Do you need support for some community action, a charity or an environmental cause that helps to support spending time in the outdoors? We donate 1% of every sale, plus the proceeds from events like the Big Shakeout festival to the Alpkit Foundation, an independent charity that supports a wide range of causes.Head over to the Alpkit Foundation website, where you can make an application for funding.

Sponsorship and Marketing

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Our team are available 
Monday 09:00 - 17:30 BST (excluding Bank Holidays)
Tuesday 10:30 - 17:30 BST
Wednesday 10:30 - 17:30 BST
Thursday 09:00 - 17:30 BST
Friday 09:00 - 17:30 BST

Phone numbers, available between:
Monday 09:00 - 17:00 BST (excluding Bank Holidays)
Tuesday 10:30 - 17:00 BST
Wednesday 10:30 - 17:00 BST
Thursday 09:00 - 17:00 BST
Friday 09:00 - 17:00 BST

Alpkit Support

PARTNERSHIPS

How long will it take to receive my order?

How do I track my order?

Where will my order come from?

Where is my bike?

How do I cancel or change my order?

There is something wrong with my order, what should I do?

I received a faulty item, what should I do?

Where can I view my order history?

What are Pre Orders?

Do you offer bulk discounts?

How do I make a complaint?

What payment options do you offer?

When will you be back in stock?

Can you deduct VAT from my order?

How long is the sale on for?

Do you do student/NHS/Military/bluelight discount?

What do I do next with my repair/wash order?

Can I use more than one discount at once?

Where can I find the dimensions/stats?

How do I change my Password?

Can I collect my order in store?

ORDERING & PAYMENT

How much does shipping cost?

Do you offer free shipping?

Which couriers do you use?

Can you deliver to BFPO addresses?

Do you ship to Canada?

Do you ship to the USA?

Do you ship to Europe?

Do you ship to Australia and New Zealand?

Do I need to pay additional customs or duties charges?

I haven't received my order, what should I do?

SHIPPING & DELIVERIES

What is your return policy?

Can I exchange an item for something else?

How soon will I get my refund?

How do I make a return?

What items are not eligible for return?

International Returns

How long does it take to process a return?

How do I make a warranty claim?

Have you got my return?

I haven't got a printer for my return, what do I do?

How do I get my refund if I paid by gift card?

RETURNS & EXCHANGES

Can you repair products?

Can I get a spare part for my product?

What is the Sonder 28 day ride guarantee?

What are Repair Stations?

What is the Accident Replacement Scheme?

What is Alpkit's warranty policy?

What is the Alpine Bond?

WARRANTY & REPAIRS

Setting up your bike once you receive it

How to choose the right size bike

Can I demo a bike?

How to buy a bike through Cycle to Work

Cycle to Work Vouchers

What size El Camino is for me?

How does the e-bike motor work?

What is the best drive system for an electric bike, hub drive or mid-drive?

What kind of terrain can an electric gravel bike handle?

How long does it take to charge the El Camino battery?

Is the El Camino battery and motor replaceable?

What is the life expectancy of the El Camino battery?

How do I charge the El Camino ebike battery?

What kind of battery does the El Camino use?

How do you operate the El Camino?

Can I legally ride electric bikes on public roads? Do  I need tax, insurance or a licence to ride an e-bikes?

Can I use an electric bike for long distance rides, multi-day touring and bikepacking?

Do I need to pedal to ride El Camino?

What is the ideal gearing for a gravel bike?

Can I ride an electric bike if the battery is flat?

What electronic drive system does El Camino use?

El Camino

29-inch vs 27.5-inch mtb wheels: Making the Right Choice

700c vs 650b wheel sets for Gravel Bikes

Wheelsets

SONDER BIKES

Technology

Where can I find product instructions?

Washing your outdoor clothing

Clothing

Oxbow canoe quick start guide

Paddleboard quick start guide

Nest roof tent quick start guide

Lookout roof tent quick start guide

Can I put my cookware in a dishwasher?

How do I look after my neoprene wetsuit?

How do I fix a hole in a dry bag or waterproof jacket?

How to rewax your waxed cotton bag

How do I repair holes in my wetsuit?

How do I create a frame bag template?

Equipment

Can I zip 2 sleeping bags together?

Camping

ALPKIT PRODUCTS

How do I create a Members Rewards account?

What are Member Rewards?

How do I unsubscribe from direct mail

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When will I receive my Member Rewards Dividend Codes?

How do I use my Members Rewards?

How are the value of my  Dividend Codes calculated?

Can I share my Dividend Codes?

I cannot create a Member Rewards Account

Can I use my Members Rewards Account across all Alpkit sites?

How do I change my account email address?

MEMBER REWARDS

Where can I find Alpkit stores?

Can I redeem my Gift Vouchers in stores?

How can I sign up for an Alpkit or Sonder event?

Can I hire a bouldering pad?

Christmas opening hours

Where is the Big Shakeout?

Can I bring my pets to the Big Shakeout?

Can I book on an AKF School of Adventure activity without a weekend pass?

Will School of Adventure activities still go on if the weather is bad?

When will I receive my Big Shakeout tickets?

Are there facilities for disabled guests at the Big Shakeout?

Is there any parking, and what if I am in a camper van?

Can I make a Big Shakeout group booking?

What about under 18s?

What is the Big Shakeout cancellation policy?

Can I get a Big Shakeout day ticket?

What time can I arrive/what time should I leave?

Big Shakeout

STORES & EVENTS

How can I donate my kit to Continuum?

How to apply to the Alpkit Foundation?

Where will my donated kit end up?

FOUNDATION & CONTINUUM