Enjoy free UK delivery on orders over £50 or upgrade to a faster service when your appointment with adventure is more pressing.

UK<span id="isPasted" style="color: rgb(24, 24, 24); font-family: Barlow, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Enjoy&#xA0;free delivery<span style="color: rgb(24, 24, 24); font-family: Barlow, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;on our standard service for orders over &#xA3;50 or upgrade to a faster service when your appointment with adventure is more pressing. Bikes and bulky items start from &#xA3;29.99 Select from the following options in the checkout.&#xA0;Orders under &#xA3;50 cost &#xA3;2.99 to post on a standard service.&#xA3;6 for Next working day&#xA3;29.99 for bikes and bulky EU (Non Euro currency)Denmark, Iceland, Norway, Sweden, Poland, Croatia, Czechia&#xA3;8 for standard parcels&#xA3;16 for large parcels&#xA3;65 for bikes and bulky EU (Non Euro currency)Switzerland&#xA3;15 for standard parcels&#xA3;65 for bikes and bulky For all other EU countries please <a href="https://eu.alpkit.com">visit our EU site</a>. CanadaFREE shipping for standard parcels over &#xA3;105&#xA3;15 for standard parcels&#xA3;135 for bikes and bulky Australia, New Zealand, South Africa and Japan&#xA3;15 for standard parcels&#xA3;250 for bikes and bulky <div id="isPasted" itemprop="text">Shipping charges are calculated in the checkout.</div><dl itemprop="mainEntity"><dt itemprop="name">Import and Customs Charges</dt><dd itemprop="acceptedAnswer"><div itemprop="text">We cover all duties, import and customs charges so the price you see on our site is the price you pay (plus shipping where applicable). </div></dd></dl>

How much does shipping cost?

Yes. Standard delivery to UK addresses is FREE, over £50.  This is a 3-5 day service. Standard delivery does not include bulky items such as bouldering mats or bikes.

Yes. Standard delivery to UK addresses is FREE, over &#xA3;50.&#xA0; This is a 3-5 day service.Standard delivery does not include bulky items such as bouldering mats or bikes.

Do you offer free shipping?

We use a combination of couriers including Fedex, Royal Mail and DHL to get your goodies to you safe and sound.

<div class="faqs"><dl id="where-is-my-order" itemprop="mainEntity"><dt class="active" itemprop="name">United Kingdom</dt></dl><dl id="united-kingdom" itemprop="mainEntity"><dd itemprop="acceptedAnswer"><div itemprop="text">Enjoy free delivery on our standard service for orders over &#xA3;30 or upgrade to a faster service when your appointment with adventure is more pressing. Select from the following options in the checkout.</div><dl id="standard-48-hour" itemprop="mainEntity"><dt class="active" itemprop="name">Standard 48 Hour</dt><dd itemprop="acceptedAnswer"><div itemprop="text">This is our default option. Free shipping on orders over &#xA3;30 or &#xA3;3.99 on orders below. Even though the vast majority of our parcels will arrive within the target delivery window this is not a guaranteed service. If you need a faster service please consider the following alternatives to boost your post.</div></dd></dl><dl id="next-day" itemprop="mainEntity"><dt class="active" itemprop="name">FedEx Next Working Day</dt><dd itemprop="acceptedAnswer"><div itemprop="text">For just &#xA3;6 we will post your order on a next working day service. Even though the vast majority of our parcels will arrive within the target delivery window, this is a not guaranteed service. If you want more reassurance hop to the next option...</div></dd></dl><dl id="next-day-before-1pm" itemprop="mainEntity"><dt class="active" itemprop="name"> </dt><dd itemprop="acceptedAnswer"><div itemprop="text"> </div></dd></dl><dl id="saturday-delivery" itemprop="mainEntity"><dt class="active" itemprop="name"> </dt><dd itemprop="acceptedAnswer"><div itemprop="text"> </div></dd></dl></dd></dl><dl itemprop="mainEntity"><dt class="active" itemprop="name"> </dt></dl><dl id="united-states-and-canada" itemprop="mainEntity"><dt class="active" itemprop="name">United States and Canada</dt><dd itemprop="acceptedAnswer"><div itemprop="text">If you are shopping from the United States please visit our <a href="https://us.alpkit.com/?storeRedirect=US">US site</a>. We offer free tracked shipping on orders over $130 and prices include all duties and taxes so there are no nasty surprises.We also offer free tracked shipping to Canada on all parcels over &#xA3;105. We will email you once we have despatched your order you will be able to track it via the <a href="http://www.trackmail.co.uk/" target="_blank">tracking portal</a>. You should receive your parcel within 7-16 days. </div><dl id="import-and-customs-charges" itemprop="mainEntity"><dt class="active" itemprop="name">Import and Customs Charges</dt><dd itemprop="acceptedAnswer"><div itemprop="text">We cover all duties, import and customs charges so the price you see on our site is the price you pay (plus shipping where applicable).</div></dd></dl></dd></dl><dl id="rest-of-the-world" itemprop="mainEntity"><dt class="active" itemprop="name"> </dt></dl><dl id="bfpo" itemprop="mainEntity"><dd itemprop="acceptedAnswer"><div itemprop="text"> </div></dd></dl></div>

Which couriers do you use?

We have no problem sending orders to BFPO addresses; however, it is not guaranteed that we can despatch your order VAT free.

We have no problem sending orders to BFPO addresses, however it is not guaranteed that we can despatch your order VAT free.Within the EU: Please select United Kingdom as your country and BFPO as your county and order as normal. If your BFPO address is eligible for VAT exempt sales you must email us a copy of the VAT exemption form signed by your CO. We will despatch the goods once we have received the form.Outside the EU: If your BFPO address is outside the EU you will not be charged VAT. However, if it is not obvious that the destination is outside the EU, we will need a copy of a VAT exemption form signed by your CO. We will not ship orders until we have received this form.The following BFPO addresses are subject to VAT &#x2013; BFPO 6, 8, 15, 49, 105 to 150, 801 to 825 and all BFPO ships. All remaining BFPO addresses are exempt from tax under article 77/388/EEC. Customs &amp; Excise in Rheindahlen have advised that the exemption form can be obtained from most Messes or can found in SOBAG 5205 Annex C. As soon as we receive this form we will credit the Tax back to the account initially charged.

Can you deliver to BFPO addresses?

Yes! We offer free tracked shipping to Canada on all parcels over £105. We will email you once we have despatched your order and you will be able to track it via the tracking portal.

Yes! We offer free tracked shipping to Canada on all parcels over &#xA3;105. We will email you once we have despatched your order and you will be able to track it via the tracking portal.&#xA0;You should receive your parcel within 7-16 days.&#xA0;<ul><li>Free shipping for standard parcels over &#xA3;105&#xA0;</li><li>&#xA3;15 for standard parcels below &#xA3;105&#xA0;</li><li>&#xA3;135 for complete bikes and bulky parcels including items such as: bikes, wheels, bike frames, sleeping bags, tents, sleeping mats and bouldering mats.</li></ul>Shipping charges are calculated in the checkout.

Do you ship to Canada?

If you are visiting us from the United States please visit our US site. We offer free tracked shipping on orders over $99 and prices include all duties and taxes.

If you are visiting us from the United States please visit our <a href="https://us.alpkit.com">US site</a>. We offer free tracked shipping on orders over $99 and prices include all duties and taxes so there are no nasty surprises.&#xA0;We will email you once we have despatched your order you will be able to track it via the tracking portal.&#xA0;

Do you ship to the USA?

Yes we do! If your currency is Euro please visit our EU site for tracked duty-paid shipping. If not continue reading to find out how you can order through this site.

Yes we do! If you are in one of the following Euro Zone countries, please visit our <a href="https://eu.alpkit.com">EU site</a> for tracked duty-paid shipping. Log in to create a Members Rewards Account:&#xA0;<ul><li>Andorra</li><li>Austria</li><li>Belgium</li><li>Estonia</li><li>Finland</li><li>France</li><li>Germany</li><li>Greece</li><li>Ireland</li><li>Italy</li><li>Latvia</li><li>Lithuania</li><li>Luxembourg</li><li>Netherlands</li><li>Portugal</li><li>Slovak Republic</li><li>Slovenia</li><li>Spain</li></ul>

Do you ship to Europe?

Yes! We offer tracked shipping from £15. Prices include all duties and taxes so there are no nasty surprises. Delivery time. 7-18 Working days.

Yes! We offer free tracked shipping on orders over the qualifying threshold and prices include all duties and taxes so there are no nasty surprises.&#xA0;Delivery time7-18 Working daysTrackingWe will email you once we have despatched your order you will be able to track it via the tracking portal.&#xA0;Prices<ul><li>Standard parcels - &#xA3;15&#xA0;</li><li>Bikes and bulky - &#xA3;250</li></ul>Bulky parcels include items such as: bikes, wheels, bike frames, sleeping bags, tents, sleeping mats and bouldering mats.&#xA0;Shipping charges are calculated in the checkout.

Do you ship to Australia and New Zealand?

We cover all duties, import and customs charges so the price you see on our site is the price you pay (plus shipping where applicable).

We cover all duties, import and customs charges so the price you see on our site is the price you pay (plus shipping where applicable).

Do I need to pay additional customs or duties charges?

We will walk you through some steps to get your issue resolved as quickly as possible.

Sorry your order has not arrived as quickly as it should have.The first step is to check your tracking information. You can do this by clicking on your tracking number in either:<ul><li>Your Members Rewards Account</li><li>In the Live Chat Window</li><li>From your order despatch email</li></ul>If the tracking indicates your order has been delivered and you are in a shared space please check to see if one of your colleagues or family members has already accepted it.If your delivery appears to be stalled, lost or you do not have a tracking number please get in touch and we will make the necessary enquiries with the courier.

I haven't received my order, what should I do?

Click on the arrow above to open up the contact form.
Our team are available 
Monday 09:00 - 17:30 BST (excluding Bank Holidays)
Tuesday 10:30 - 17:30 BST
Wednesday 10:30 - 17:30 BST
Thursday 09:00 - 17:30 BST
Friday 09:00 - 17:30 BST

Phone numbers, available between:
Monday 09:00 - 17:00 BST (excluding Bank Holidays)
Tuesday 10:30 - 17:00 BST
Wednesday 10:30 - 17:00 BST
Thursday 09:00 - 17:00 BST
Friday 09:00 - 17:00 BST

Alpkit Support

SHIPPING & DELIVERIES

How long will it take to receive my order?

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What are Pre Orders?

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