How do I make a return?Updated a month ago
If you are not happy or have changed your mind you can return your unused product within 123 days of placing the order for a refund. Simply return it to us, free of charge, with all the original packaging.
1. Fill in a returns form
Box up your unwanted products with a completed returns form. If you no longer have the returns form that came with your order you can download a new one here.
If you do not include a returns form we will not know who has sent it.
If your return is larger than the following dimensions please contact us first:
- Boxes: less than 20 kg and smaller than 61 x 46 x 46 cm
- Tubes: less than 20 kg and the length plus 2 x the diameter must not exceed 104 cm, with the greatest dimension being no more than 90 cm
2. Select a returns option
DPD Tracked Returns
Visit our DPD Returns Portal. Once you have filled in your return details you will be given the option to generate a QR code and print your label in a drop off location, or print your own label and drop it off at a DPD drop off location.
There are over 11,000 DPD Parcel Shops around the country.
Royal Mail Tracked Returns
Visit the Royal Mail Returns Portal to create your postage label. If you do not have a printer at home a QR code will be emailed to you (or pushed to your Royal Mail app).
Pop to your local post office or Royal Mail delivery depot to send your item. If you generated a QR code they will be able to print your shipping label for you.
3. Oversized packages
If your parcel is bigger than this contact us to organise a return.