International ReturnsUpdated a year ago

Please get in touch straight away if you have any questions or problems with your order. We may be able to resolve the problem over the phone or by email.

Send the product back to us, don't forget to include a completed returns form (we can't process your return without it). You are responsible for the cost of return shipping and any customs duties or taxes.

Refund: If you simply wish for a refund then just return the kit as you received it - in its original condition, unused, unworn, with original packaging and fit for resale. You are responsible for the cost of return shipping along with any customs duties or taxes unless using Payal Free Returns. Please contact us about returning an item before sending it back as we may be able to resolve the problem without incurring postage costs.

Faulty Products and Alpine Bond Issues: We check all our products that are due to be sent around the world to ensure that they are in perfect condition when they leave the warehouse, but sometimes things can go wrong.

We stand by our products and we will repair, refund or replace faulty products. If you think a product has a fault then please get in touch as we may be able to resolve the problem without incurring postage costs. Given the practicalities of international couriers, you cover the cost of the postage back to us and we refund you when we have your product here and the fault is diagnosed.

Don't forget to always include a returns form with your product so that we can identify it. Failure to do so may result in delays.